# Manager, Customer Experience - Training & Voice of Customer (Aftersales)

Hiring organization: [Mitsubishi Motors North America, Inc.](https://career.thegoodapps.co/organizations/mitsubishi-motors-north-america-inc)

Canonical page: https://career.thegoodapps.co/jobs/91bd37d0-eae2-46c8-82d6-87fed9bef0ef

Listed on Mitsubishi Motors North America, Inc.'s own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Management
- Location: Franklin, TN
- Salary: 105000 – 115000 USD per year

## Summary

This manager role leads customer experience improvements across Mitsubishi's aftersales operations, working with dealers nationwide to boost satisfaction, loyalty, and service revenue through data-driven initiatives and training programs. The position suits someone with deep automotive retail experience who excels at influencing without direct authority, turning customer feedback into actionable strategies, and building cross-functional consensus.

_Our summary, not Mitsubishi Motors North America, Inc.'s wording._

## Skills named

Learning Management Systems, Microsoft Office, Qualtrics

## Required

- 8+ years progressive exempt-level automotive retail or OEM experience
- BA/BS degree in Business, Communications, Marketing, Automotive Technology, or equivalent
- Ability to motivate and influence without formal authority across teams and dealer partners
- Strong analytical and storytelling skills to communicate data insights
- Ability to work independently and manage multiple priorities
- Experience developing and deploying training content or training others

## Nice to have

- Automotive Aftersales specific experience
- Understanding of dealership operations, warranty, and customer pay
- Experience pulling data from data warehouses
- Experience with AI tools in customer-facing environments
- Voice of Customer platform expertise

Apply on Mitsubishi Motors North America, Inc.'s site: https://job-boards.greenhouse.io/mitsubishimotorsna/jobs/5252365008