# Sr. Manager, Work Station Support

Hiring organization: [Visa Inc.](https://career.thegoodapps.co/organizations/visa-inc)

Canonical page: https://career.thegoodapps.co/jobs/900fa2c4-2027-4850-8083-f704d7514ac7

Listed on Visa Inc.'s own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Senior
- Location: Austin, TX
- Salary: 127900 – 205000 USD per year

## Summary

Lead a team delivering technology support to Visa staff, managing both the people and operations of an onsite support center with a focus on service quality, automation, and team development. This role suits experienced IT service managers ready to step into senior leadership while driving innovation in how support is delivered.

_Our summary, not Visa Inc.'s wording._

## Skills named

IT Service Management, IT Service Management (ITSM), ITIL, macOS, Microsoft Windows, Project Management, ServiceNow

## Required

- 8+ years in relevant work experience with Bachelor's degree, or 11+ years without degree
- Leadership experience managing a support team
- Verbal and written communication skills
- Knowledge of ITIL framework and service desk tools
- Experience with multi-OS platforms (Windows, macOS, Mobile) and workstation hardware

## Nice to have

- Certification in IT service management, project management, or quality management
- Experience with ServiceNow ITSM tool
- Manager-level experience in corporate technology support
- Experience managing globally diverse teams
- Advanced degree (Master's, MBA, JD, MD) or PhD

Apply on Visa Inc.'s site: https://visa.wd5.myworkdayjobs.com/en-US/Visa/job/US---Austin-TX/Sr-Manager--Work-Station-Support_REF082164W