# Supervisory Contact Representative - Temporary Promotion/Detail NTE 1 yr, MBE up to 1 yr, MBMP

Hiring organization: [Internal Revenue Service](https://career.thegoodapps.co/organizations/internal-revenue-service)

Canonical page: https://career.thegoodapps.co/jobs/8e43961f-6fde-4c7b-b9e4-e18e660b62c0

Listed on Internal Revenue Service's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Management
- Location: Fresno, CA
- Salary: 75055 – 97577 USD per year

## Summary

This role supervises a team handling complex taxpayer inquiries and account management at an IRS service center, involving direct taxpayer contact, case analysis, and performance oversight. It suits someone with management experience and knowledge of tax regulations who wants to lead a technical team in a federal government setting.

_Our summary, not Internal Revenue Service's wording._

## Required

- One year of specialized experience at next lower level equivalent
- Management or leadership experience applying management principles and oversight
- Experience applying tax regulations and official guidance to oversee technical programs
- Communicative techniques for internal and external customer interaction
- Data analysis and program evaluation experience on major program segments
- Experience gathering, analyzing, and interpreting performance metrics for data-driven decisions
- Basic budget management principles and practices
- 90 days of federal civilian service since latest competitive appointment
- Current permanent IRS competitive service employee in Taxpayer Services business unit

Apply on Internal Revenue Service's site: https://www.usajobs.gov/job/890587300