# Customer Experience Specialist (Seasonal)

Hiring organization: [Novig](https://career.thegoodapps.co/organizations/novig)

Canonical page: https://career.thegoodapps.co/jobs/8db7309d-ebf2-49d5-a9ef-83c2e773601a

Listed on Novig's own careers site. Applications go to them directly.

- Employment type: full time
- Location: Remote
- Remote: yes
- Salary: 25 – 25 USD per hour

## Summary

A customer support specialist role for a sports prediction market platform, handling high-volume live chat and email during game nights. Best suited for someone energized by fast-paced, time-sensitive work who understands sports betting and thrives under pressure.

_Our summary, not Novig's wording._

## Skills named

Intercom

## Required

- Handle live chat and email support via Intercom
- Resolve user issues quickly and escalate appropriately
- Learn internal admin tools for account verification and troubleshooting
- Work Thursday–Monday nights (6 PM–2 AM ET) or Monday–Friday days (9 AM–5 PM ET)
- Understand sports betting lines, spreads, and exchange mechanics
- Stay calm and focused during high-volume periods

## Nice to have

- Flag recurring issues and contribute to documentation improvements
- De-escalate frustrated users with empathy
- Think critically and make judgment calls in ambiguous situations
- Eager to learn sports betting and market mechanics

Apply on Novig's site: https://jobs.ashbyhq.com/novig/6e8de2cc-1ff3-401a-9605-2f80774c5b9b/application