# (AIG Sonpo) コンタクトセンター部 コールコントロール課 スタッフ

Hiring organization: [American International Group](https://career.thegoodapps.co/organizations/american-international-group)

Canonical page: https://career.thegoodapps.co/jobs/8b8d2883-4c96-46de-bf41-2430e2dedf4c

Listed on American International Group's own careers site. Applications go to them directly.

- Location: Sumida-ku

## Summary

AIG is looking for a contact center operations specialist to design and optimize their call center through technology adoption, data analysis, and process improvements. This role suits someone with contact center planning experience who enjoys working across teams to implement AI and analytics solutions.

_Our summary, not American International Group's wording._

## Skills named

Artificial Intelligence (AI), Genesys Cloud, Microsoft Excel, Power BI, Salesforce

## Required

- Inbound contact center planning experience at headquarters level
- Bachelor's degree or equivalent
- Data analysis skills
- Document creation with Office tools
- IT literacy

## Nice to have

- Prior solicitor role experience
- Product or planning department background
- Familiarity with contact center tools like Salesforce, Genesys, or Avaya
- Experience with AI-driven process improvement

Apply on American International Group's site: https://aig.wd1.myworkdayjobs.com/en-US/aig/job/Sumida-ku/XMLNAME--AIG-Sonpo----_JR2505474-1