# Telecommunications Equipment Operator

Hiring organization: [Veterans Health Administration](https://career.thegoodapps.co/organizations/veterans-health-administration)

Canonical page: https://career.thegoodapps.co/jobs/8b4e3aed-af76-406e-bb91-7a4a5dc15fbf

Listed on Veterans Health Administration's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Entry
- Location: Madison, WI
- Salary: 40736 – 52952 USD per year

## Summary

This role operates and maintains a centralized telephone system for a large medical network, handling incoming calls, emergency routing, and general visitor referrals while providing customer service to diverse callers including distressed or threatening individuals. The position suits someone with telecommunications system experience who can manage high-volume call environments and work a rotating schedule including weekends and holidays.

_Our summary, not Veterans Health Administration's wording._

## Required

- One year of specialized experience at GS-04 level or equivalent, OR four years of post-secondary education, OR a combination of both
- Current or former federal employee meeting time-in-grade requirements
- Ability to handle difficult callers including threatening or abusive individuals
- Maintain confidentiality of personnel and patient information

Apply on Veterans Health Administration's site: https://www.usajobs.gov/job/890981800