# Customer Experience Enablement Senior Manager

Hiring organization: [Omada Health](https://career.thegoodapps.co/organizations/omada-health)

Canonical page: https://career.thegoodapps.co/jobs/8b2b2774-aee4-48db-ad3d-c4d4f29598b7

Listed on Omada Health's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Senior
- Location: Remote, USA
- Remote: yes
- Salary: 140800 – 202400 USD per year

## Summary

Omada Health seeks a Senior Manager to build enablement systems and strategy that help Customer Success Managers sell and support complex healthcare products more effectively. This role balances strategic priority-setting with operational design, using AI and process improvements to scale the enablement function without adding headcount.

_Our summary, not Omada Health's wording._

## Skills named

Artificial Intelligence (AI), Automation, Knowledge Management, Systems Thinking

## Required

- 6–8+ years of customer success enablement, sales enablement, customer success operations, or related experience
- Ability to translate customer and CSM feedback into enablement roadmaps and resources that improve field effectiveness
- Strong ownership mindset with autonomous operation and balance of strategic thinking with operational execution
- Experience using AI, automation, or systems thinking to reduce manual work and improve scale
- Clear communicator with ability to influence cross-functional stakeholders and senior leaders

## Nice to have

- Background or interest in health technology, digital health, or telemedicine
- Successfully enabled teams across multiple complex products and varied buyer types
- Experience with written and verbal communication that simplifies complex information

Apply on Omada Health's site: https://job-boards.greenhouse.io/omadahealth/jobs/8103250