# Performance Lead – Booking Assistance

Hiring organization: [Tripadvisor](https://career.thegoodapps.co/organizations/tripadvisor)

Canonical page: https://career.thegoodapps.co/jobs/8ac9f8fb-271c-4a45-bfba-ec9581909c41

Listed on Tripadvisor's own careers site. Applications go to them directly.

- Seniority: Senior
- Location: Office 

## Summary

A leadership role focused on improving booking conversion rates across Tripadvisor's outsourced operations teams. Suited for someone with experience managing vendor performance, analyzing operational metrics, and driving cross-functional improvements in customer-facing processes.

_Our summary, not Tripadvisor's wording._

## Skills named

A/B Testing, Conversion Funnel Analysis, Data Analysis, Root Cause Analysis, Vendor Management

## Required

- 5+ years in operations, sales/conversion growth, or performance management
- Bachelor's degree in Business, Operations, Economics, or equivalent
- Experience managing outsourced BPO operations
- Expertise in conversion funnel metrics and operational SLAs
- Ability to conduct root-cause analysis and translate data into strategy
- Cross-functional leadership without direct authority
- Customer-first mindset with commercial awareness

## Nice to have

- Experience in Travel, e-commerce, or marketplace environments
- Understanding of AI, automation, and Agent Assist capabilities

Apply on Tripadvisor's site: https://job-boards.greenhouse.io/tripadvisor/jobs/8189552