# Client Support Specialist

Hiring organization: [Cohere Health](https://career.thegoodapps.co/organizations/cohere-health)

Canonical page: https://career.thegoodapps.co/jobs/8a8410f3-6383-4999-8f9b-1c2f6178627f

Listed on Cohere Health's own careers site. Applications go to them directly.

- Employment type: full time
- Location: United States
- Salary: 55000 – 60000 USD per year

## Summary

This role involves investigating and resolving technical issues for a healthcare technology platform, working with both internal teams and clients to triage bugs, communicate status, and drive process improvements. It suits someone with healthcare IT support experience who can work independently, translate technical problems for non-technical stakeholders, and thrive in a collaborative, fast-paced environment.

_Our summary, not Cohere Health's wording._

## Skills named

Jira, Zendesk

## Required

- Bachelor's degree in Computer Science, Information Technology, Healthcare Informatics, or related field
- 2+ years technical support experience with healthcare technology products or software
- Strong analytical and problem-solving skills
- Excellent written and verbal communication skills
- Customer-centric approach to service delivery
- Ability to manage multiple support cases in a fast-paced environment
- Familiarity with ticketing and support systems like JIRA or Zendesk

## Nice to have

- Understanding of software development and quality assurance processes
- Certifications in healthcare IT or technical support

Apply on Cohere Health's site: https://job-boards.greenhouse.io/coherehealth/jobs/7906311003