# L3 Technical Support Engineer - Enterprise Networking & AV Solutions

Hiring organization: [Netgear](https://career.thegoodapps.co/organizations/netgear)

Canonical page: https://career.thegoodapps.co/jobs/8a2c21e4-d830-4825-8058-d62ed40b1a0f

Listed on Netgear's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Senior
- Location: San Jose, CA
- Remote: yes
- Salary: 96000 – 109000 USD per year

## Summary

NETGEAR seeks an experienced L3 support engineer to diagnose and resolve complex enterprise networking and AV-over-IP issues, serving as the escalation point for customers and working directly with engineering teams. This role suits someone with deep networking protocol expertise and hands-on troubleshooting skills who enjoys solving intricate technical problems in a customer-facing environment.

_Our summary, not Netgear's wording._

## Skills named

Routing Protocols, Wireless Networking, Wireshark

## Required

- 4+ years customer-facing technical support, network operations, or field support experience
- Fluent written and spoken English
- Extensive knowledge of networking protocols and topologies
- Hands-on expertise with VLANs, QoS, STP/RSTP, and Ethernet switching protocols
- Hands-on expertise with wireless networking deployment and troubleshooting
- Hands-on expertise with routing protocols and troubleshooting
- Hands-on expertise with IGMP Snooping, Querier, and multicast traffic optimization
- Hands-on expertise with CLI troubleshooting tools, port mirroring, and packet capture analysis
- Strong working knowledge of Wireshark
- Experience supporting or deploying NETGEAR switches or similar platforms (Cisco, Extreme, Aruba)
- Strong skills with technical documentation, ticketing systems, and remote diagnostic tools
- Calm and professional handling of escalations
- Consultative approach to customer satisfaction
- Effective communication with customers, partners, and internal teams
- Detail-oriented with strong organization and documentation habits
- Collaborative across Support, Engineering, and Product teams

## Nice to have

- Familiarity with ProAV systems and tools such as Dante Controller, Q-SYS, NDI Studio Monitor, AMX, or Crestron NVX
- Experience supporting AV system integrators, event production, or ProAV deployments
- Industry certifications such as NETGEAR Certified, CCNA, CWNA, Dante Level 2+, or AVIXA CTS

Apply on Netgear's site: https://jobs.ashbyhq.com/netgear/24078685-456e-4db2-80de-252a496e1f25/application