# Customer Solutions Specialist

Hiring organization: [impact.com](https://career.thegoodapps.co/organizations/impact-com)

Canonical page: https://career.thegoodapps.co/jobs/884679f5-300c-43a2-a10b-305f8ee3a79d

Listed on impact.com's own careers site. Applications go to them directly.

- Employment type: full time
- Location: Columbus, OH
- Salary: 65000 – 75000 USD per year

## Summary

This role supports thousands of brands and partner networks on impact.com's affiliate marketing platform, diagnosing tracking issues, analyzing data, and troubleshooting technical problems via chat and tickets. It suits detail-oriented people with web development or technical support experience who enjoy solving complex problems and explaining technical concepts to non-technical users.

_Our summary, not impact.com's wording._

## Skills named

CSS, File Transfer Protocol (FTP), HTML, JavaScript, JSON, SQL

## Required

- 2+ years technical customer support or front-end web development experience
- Ability to read and diagnose HTML, CSS, and basic JavaScript
- Working knowledge of APIs and HTTP status codes
- Experience with SQL queries and FTP/SFTP
- Proven systematic troubleshooting ability without relying on scripts
- Clear written communication of technical concepts to non-technical users
- Self-motivated continuous learner
- Emotional resilience and professionalism in high-pressure situations
- Bachelor's degree in technical or business field, or equivalent hands-on experience

## Nice to have

- Affiliate and partnerships industry fundamentals certification

Apply on impact.com's site: https://job-boards.greenhouse.io/impact/jobs/7676369002