# VMO Performance Manager

Hiring organization: [Norwegian Cruise Line](https://career.thegoodapps.co/organizations/norwegian-cruise-line)

Canonical page: https://career.thegoodapps.co/jobs/883615a7-24c2-4579-8943-480fc46619e6

Listed on Norwegian Cruise Line's own careers site. Applications go to them directly.

- Seniority: Mid
- Location: Miami, FL

## Summary

This role manages the performance and accountability of Norwegian Cruise Line's technology service providers, ensuring they meet contracted service levels and business outcomes. It suits someone with vendor management experience who can translate complex performance data into actionable insights for leadership while maintaining strong relationships across vendors and internal teams.

_Our summary, not Norwegian Cruise Line's wording._

## Skills named

Contract Management, Financial Forecasting, Performance Reporting

## Required

- Bachelor's degree in Business, Finance, Economics, Supply Chain or related field
- 7+ years vendor management, sourcing, operations, or performance management experience
- Understanding of SLAs, KPIs, service delivery models, and technology outsourcing
- Experience driving performance outcomes with third-party providers
- Strong analytical capabilities and performance reporting experience

## Nice to have

- Experience with large managed service providers or multi-vendor ecosystems
- Financial management and commercial terms understanding
- CPSM, CIPS, or equivalent procurement certification
- Commercial or contract management certifications such as WorldCC/IACCM or CCM

Apply on Norwegian Cruise Line's site: https://nclh.wd108.myworkdayjobs.com/en-US/NCL_Shoreside_Careers/job/Miami-Florida/VMO-Performance-Manager_JR01432