# Director, Marketing- Digital Customer Experience

Hiring organization: [Gilead Sciences](https://career.thegoodapps.co/organizations/gilead-sciences)

Canonical page: https://career.thegoodapps.co/jobs/85482eb9-8aba-4944-992e-304f57bbec4f

Listed on Gilead Sciences's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Director
- Location: United States - California - Foster City
- Salary: 226185 – 292710 USD per year

## Summary

You'll lead digital customer experience strategy for Gilead's HIV prevention portfolio, designing health journeys that remove friction from access through adherence while managing complex cross-functional teams. This role suits an experienced marketing leader with deep pharma compliance knowledge, CX expertise, and the ability to influence senior stakeholders across medical, regulatory, and commercial functions.

_Our summary, not Gilead Sciences's wording._

## Skills named

Analytics, Business Requirements, Journey Mapping

## Required

- Bachelor's degree and 12 years' experience, OR Master's degree and 10 years' experience, OR PhD and 8 years' experience
- Executive presence and stakeholder influence
- Strategic and analytical thinking
- Deep understanding of FDA regulations and US pharma marketing compliance

## Nice to have

- Customer Experience Acumen with CX metrics (CES, CSAT, NPS) and journey mapping
- Digital and health tech background with proven experience in digital solutions and mobile
- CRM marketing experience designing personalized journeys for patient adherence and persistence
- Regulatory knowledge of FDA requirements
- Thorough understanding of managed markets and access landscape

Apply on Gilead Sciences's site: https://gilead.wd1.myworkdayjobs.com/en-US/gileadcareers/job/United-States---California---Foster-City/Director--Marketing--Digital-Customer-Experience_R0051564-2