# Principal AI Solutions Architect, Customer Success

Hiring organization: [Genesys](https://career.thegoodapps.co/organizations/genesys)

Canonical page: https://career.thegoodapps.co/jobs/84450676-40d5-4769-8851-0c8b7112717d

Listed on Genesys's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Lead / Staff / Principal
- Salary: 135600 – 238600 USD per year

## Summary

This role involves designing and architecting AI-powered virtual agent solutions for enterprise customers, leading technical delivery of custom bot applications across Genesys and third-party platforms. It suits experienced professionals who combine deep expertise in conversational AI, IVR systems, and cloud platforms with the ability to guide customers through complex implementations.

_Our summary, not Genesys's wording._

## Skills named

C#, Genesys Cloud, Java, PHP, Prompt Engineering, Sparx Enterprise Architect

## Required

- 10+ years with commercial digital CCaaS applications, routing, and bots
- 6+ years developing digital or voice bots on Google Dialogflow or Amazon Lex with webhook/fulfillment experience
- BS/MS/BA in Computer Science, Engineering, or related field
- Ability to work US hours
- Demonstrated experience with generative and agentic AI tools
- Customer-facing technical consulting experience
- Understanding of IVR architecture including web components, telephony, ASR, and diagnostics
- Strong analytical and problem-solving skills
- Fluent English verbal and written communication
- Ability to travel

## Nice to have

- Genesys GCP or AWS certification
- Experience designing agentic AI bots with autonomous decision-making and tool integration
- Bot and intent tuning experience
- Multilingual capabilities
- Practical experience with all Genesys development tools

Apply on Genesys's site: https://genesys.wd1.myworkdayjobs.com/en-US/Genesys/job/Massachusetts-USA/Self-Service---AI-Implementation-Senior-Principal-Consultant_JR111945-1