# Technical Support Engineer, L2

Hiring organization: [LucidLink](https://career.thegoodapps.co/organizations/lucidlink)

Canonical page: https://career.thegoodapps.co/jobs/82845b99-4721-474b-8621-6b8c3b77292c

Listed on LucidLink's own careers site. Applications go to them directly.

- Seniority: Mid
- Location: US Remote
- Remote: yes
- Salary: 72000 – 107400 USD per year

## Summary

A Level 2 technical support role at a file-streaming platform company, supporting cloud storage and networking products. Suits engineers with 2+ years of hands-on support experience who are comfortable troubleshooting across operating systems and cloud environments.

_Our summary, not LucidLink's wording._

## Skills named

Amazon Web Services (AWS), Debugging, Linux, macOS, Microsoft Windows, Virtualization

## Required

- 2+ years technical support experience
- fluent English written and spoken
- desktop application support on macOS, Windows, Linux
- ability to reproduce customer issues and lead debug sessions
- collect and analyze debug information (logs, memory dumps)
- knowledge of cloud environments, networking, storage
- set up multi-host virtualization environments to reproduce complex issues
- core US daytime hours availability (9 AM–6 PM local time)

## Nice to have

- located in Pacific or Mountain time zone

Apply on LucidLink's site: https://jobs.ashbyhq.com/lucidlink/655200bc-d808-41e5-85e1-c1e029ee3662/application