# Customer Success Manager (CSM) - SAP Next Gen - SAP Academy for Customer Success - Boston (Hybrid)

Hiring organization: [SAP](https://career.thegoodapps.co/organizations/sap)

Canonical page: https://career.thegoodapps.co/jobs/81e140db-a93f-4a82-803c-c25ada6870f1

Listed on SAP's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Junior
- Location: Burlington, MA
- Salary: 78000 – 180700 USD per year

## Summary

This is an entry-level Customer Success Manager role within SAP's structured academy program, combining classroom learning with field mentoring over 10 months. It suits early-career professionals who want to build expertise in cloud solutions, customer retention, and digital transformation while earning while they learn.

_Our summary, not SAP's wording._

## Skills named

Artificial Intelligence (AI), SAP SuccessFactors

## Required

- 2–3 years of experience supporting customers or driving business transformation in consulting or account management
- Ability to deliver strategic guidance and resolve customer issues with escalation management
- Cooperative and productive working relationships internally and externally
- Quick learning and adaptation to changing environments
- Understanding of AI fundamentals, uses, and ethics
- Strong business acumen with knowledge of business processes and/or industries
- English language proficiency for global engagement
- Problem-solving and project management skills
- Emotional intelligence and cultural awareness
- Results-oriented approach with initiative

## Nice to have

- Knowledge in SAP Finance & Spend Management (accounting, procurement, supplier management)
- Knowledge in SAP SuccessFactors and HR processes
- Knowledge in SAP Supply Chain Management
- Knowledge in SAP Customer Experience (e-commerce, sales, service, marketing)
- Knowledge in SAP Business Transformation Management
- Knowledge in SAP BTP and BDC (data management, analytics, application development, AI)

Apply on SAP's site: https://jobs.sap.com/job/Burlington-Customer-Success-Manager-%28CSM%29-SAP-Next-Gen-SAP-Academy-for-Customer-Success-Boston-%28Hybrid%29-MA-01803/1420009533/