# Lead Patient Representative

Hiring organization: [Veterans Health Administration](https://career.thegoodapps.co/organizations/veterans-health-administration)

Canonical page: https://career.thegoodapps.co/jobs/7fd777c1-9f71-4799-aa20-4f897b5a1909

Listed on Veterans Health Administration's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Lead / Staff / Principal
- Location: Leeds, MA
- Salary: 100992 – 131293 USD per year

## Summary

This role oversees a team of patient advocates at a VA healthcare facility, managing complaint resolution, data analysis, and patient relations to improve care delivery for veterans. It suits experienced healthcare administrators or patient advocates ready to step into leadership and drive systemic improvements through data-driven insights and stakeholder coordination.

_Our summary, not Veterans Health Administration's wording._

## Required

- One year of specialized experience at GS-11 level or equivalent in patient advocacy or healthcare administration
- Working directly with healthcare teams to facilitate patient advocacy and issue resolution
- Experience collecting, analyzing, and evaluating healthcare data
- Experience serving as a liaison between medical facilities, patients, and staff
- Current or former federal employee status (for time-in-grade requirements)

Apply on Veterans Health Administration's site: https://www.usajobs.gov/job/891184900