# Elite Retention Expert

Hiring organization: [Intuit](https://career.thegoodapps.co/organizations/intuit)

Canonical page: https://career.thegoodapps.co/jobs/7f939be0-bbc4-47d9-ba01-22609949c006

Listed on Intuit's own careers site. Applications go to them directly.

- Seniority: Mid
- Location: CA Remote Loc, CA, USA | United States | Remote | USA
- Remote: yes
- Salary: 31 – 36 USD per hour

## Summary

This role supports customers at risk of leaving, using technical knowledge and emotional intelligence to resolve problems and rebuild relationships. It suits people with strong service instincts who excel at turning frustration into confidence through empathy and consultative problem-solving.

_Our summary, not Intuit's wording._

## Skills named

Customer Relationship Management (CRM), Customer Retention, Product Knowledge, Salesforce, Technical Troubleshooting

## Required

- 3-5 years in customer-facing support roles
- 2+ years in customer retention
- Experience handling escalated issues with premium or VIP clients
- High school diploma or equivalent
- Excellent verbal and written communication

## Nice to have

- Associate degree in Business, Communications, or Computer Science
- Bachelor's degree in Business, Communications, or Computer Science

Apply on Intuit's site: https://jobs.intuit.com/job/california/elite-retention-expert/27595/94483167328