# Director- Customer Success Management (Banking Solution)

Hiring organization: [Moody's Corporation](https://career.thegoodapps.co/organizations/moody-s-corporation)

Canonical page: https://career.thegoodapps.co/jobs/7e1bb918-bc13-450c-97bb-2ef7436359af

Listed on Moody's Corporation's own careers site. Applications go to them directly.

- Seniority: Director

## Summary

This director-level role leads customer success strategy for Moody's banking solutions, building relationships with financial institution clients and ensuring they maximize value from risk management and lending products. It suits experienced banking professionals with a track record in client-facing roles who can operate as trusted advisors while coordinating cross-functional teams and driving product adoption.

_Our summary, not Moody's Corporation's wording._

## Required

- Minimum 5 years in banking or financial services
- Prior client-facing role (Customer Success Manager, Consultant, Banking Relationship Manager, Bank Lender, or Sales Specialist)
- Bachelor's degree
- Build relationships across client and internal levels
- Collaborative team environment participation
- Understand product requirements and software industry
- Excellent written and verbal communication and presentation skills
- Operate independently
- Expertise to conduct meetings independently
- Translate business needs and demonstrate solution value

## Nice to have

- Understanding of banking regulation, origination, and risk practices
- Cantonese or Mandarin language skills
- Graduate or second-level degree
- Demonstrated proficiency in AI concepts with hands-on experience using AI tools
- AI risk management awareness and commitment to ethical AI use

Apply on Moody's Corporation's site: https://careers.moodys.com/en/job/hong-kong-sar/director-customer-success-management-banking-solution/49841/98825375008