# Management and Program Analyst (Customer Service)

Hiring organization: [Architect of the Capitol](https://career.thegoodapps.co/organizations/architect-of-the-capitol)

Canonical page: https://career.thegoodapps.co/jobs/7d4a8f39-940f-4842-af33-18586be26c4f

Listed on Architect of the Capitol's own careers site. Applications go to them directly.

- Seniority: Senior
- Location: Washington, DC
- Salary: 143913 – 187093 USD per year

## Summary

This federal role oversees customer service strategy and experience improvement for the Architect of the Capitol, partnering with leadership across departments to develop best practices and measure service quality. It suits someone with experience designing and implementing customer service frameworks at organizational scale, and who can translate feedback into measurable improvements.

_Our summary, not Architect of the Capitol's wording._

## Skills named

Analytics, Policy Development

## Required

- One year of specialized experience managing and leading customer service framework development for a large organization
- Demonstrated experience developing policies and procedures to enhance customer experience
- Ability to conduct analysis and measure effectiveness of customer service programs
- Pass a drug test
- Meet OPM General Schedule GS-14 qualification standards

Apply on Architect of the Capitol's site: https://www.usajobs.gov/job/889997800