# IT Support Specialist

Hiring organization: [Voyager](https://career.thegoodapps.co/organizations/voyager)

Canonical page: https://career.thegoodapps.co/jobs/7c0f67df-55fc-4d39-9895-e3c3e2da3585

Listed on Voyager's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Mid
- Location: Reno, NV
- Salary: 80000 – 95000 USD per year

## Summary

This role provides hands-on IT support across hardware, software, and enterprise systems for a defense contractor's Nevada office, handling everything from user troubleshooting to device lifecycle management and secure facility operations. It suits experienced desktop support professionals comfortable working independently in a regulated environment where security compliance is as important as technical skill.

_Our summary, not Voyager's wording._

## Skills named

Active Directory, Endpoint Management, Jira, macOS, Microsoft 365, Microsoft Defender, Microsoft Intune, Microsoft Windows, ServiceNow, VPN Clients, Zendesk

## Required

- 5–7+ years hands-on IT support or desktop support experience
- Support Windows, macOS, Microsoft 365, endpoint management, identity/access, and enterprise applications
- Working knowledge of networking fundamentals, endpoint security, and IT service management
- Operate independently in on-site role while following enterprise IT and security standards
- Strong customer service, documentation, troubleshooting, and communication skills
- High school diploma or equivalent and IT certifications
- U.S. Person status for ITAR/export-control eligibility
- Top Secret clearance eligibility and ability to maintain active clearance
- Ability to lift or move IT equipment up to 50 pounds
- On-site work in Reno, NV

## Nice to have

- Microsoft Intune, Entra ID, Active Directory, Defender, or GCC High experience
- ServiceNow, Jira, Halo, Zendesk, or Jamf experience
- Security+, Network+, A+, Microsoft, or ITIL certifications
- CUI, ITAR/EAR, CMMC, or regulated data handling experience
- Conference room technology, AV support, or local network troubleshooting experience
- Executive or engineering user support experience

Apply on Voyager's site: https://job-boards.greenhouse.io/voyagertechnologiesinc/jobs/4384827009