# Customer Support Systems Platform Manager - Salesforce (R5349)

Hiring organization: [Shield AI](https://career.thegoodapps.co/organizations/shield-ai)

Canonical page: https://career.thegoodapps.co/jobs/7c033d12-97ab-422a-9ad4-8e08fe9b1217

Listed on Shield AI's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Mid
- Location: Dallas, TX
- Salary: 110000 – 170000 USD per year

## Summary

This role owns the day-to-day administration and strategic development of Salesforce Service Cloud systems that enable customer support, case management, and asset tracking across Shield AI's defense-tech operations. The ideal candidate combines hands-on platform expertise with the ability to design scalable processes and new capabilities as the organization grows.

_Our summary, not Shield AI's wording._

## Skills named

Salesforce Experience Cloud, Salesforce Service Cloud

## Required

- Hands-on Salesforce Service Cloud administration and configuration
- Hands-on Salesforce Experience Cloud administration and configuration
- Platform ownership and roadmap development
- Day-to-day platform operations and maintenance
- Design and delivery of new capabilities
- Cross-functional collaboration with support, product, IT, security, and program teams

Apply on Shield AI's site: https://jobs.lever.co/shieldai/796a9abb-ebf1-4f69-a655-2cb91ae7ac16/apply