# Support Engineer I - Dallas, TX

Hiring organization: [ExtraHop Networks](https://career.thegoodapps.co/organizations/extrahop-networks)

Canonical page: https://career.thegoodapps.co/jobs/7ace878d-7da1-4c9f-b44f-707c619d745a

Listed on ExtraHop Networks's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Junior
- Location: Dallas, TX
- Remote: yes
- Salary: 60000 – 65000 USD per year

## Summary

ExtraHop is hiring a support engineer to resolve technical issues for customers using their network detection and response platform, troubleshoot infrastructure problems, and provide hardware deployment assistance. This role suits someone with B2B technical support experience who wants to deepen their networking knowledge while helping enterprise customers secure their systems.

_Our summary, not ExtraHop Networks's wording._

## Skills named

Cybersecurity, JavaScript, Network Routing

## Required

- Two years of B2B technical support experience
- In-depth knowledge of the OSI Model
- Understanding of network infrastructure routing and switching
- Excellent customer service and documentation skills
- Ability to work cooperatively in fast-paced environments
- Reliable attendance

## Nice to have

- Unix/Linux operating system experience
- Cybersecurity concepts and terminology knowledge
- JavaScript familiarity
- CompTIA Network+ certification
- CompTIA Security+ certification

Apply on ExtraHop Networks's site: https://job-boards.greenhouse.io/extrahopnetworks/jobs/6130325004