# Senior Customer Success Manager

Hiring organization: [Postscript](https://career.thegoodapps.co/organizations/postscript)

Canonical page: https://career.thegoodapps.co/jobs/7a1727fb-e328-4063-bec4-2c7c9d823595

Listed on Postscript's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Senior
- Location: Remote
- Remote: yes
- Salary: 100000 – 117000 USD per year

## Summary

This role manages success for Postscript's largest e-commerce customers, acting as a strategic advisor to help them maximize SMS marketing ROI and drive growth. It suits someone with 4+ years in SaaS or e-commerce customer success who enjoys building trusted relationships and translating customer needs into product improvements.

_Our summary, not Postscript's wording._

## Skills named

Shopify

## Required

- 4+ years customer success or account management in SaaS, marketing, or e-commerce technology
- Strong technical aptitude and ability to navigate complex tools and AI-powered workflows
- Understanding of e-commerce businesses and marketing strategies
- Excellent problem-solving and follow-through
- Outstanding written and verbal communication skills

## Nice to have

- 1+ years sales or account management experience
- E-commerce industry experience
- Knowledge of emerging e-commerce and marketing trends

Apply on Postscript's site: https://job-boards.greenhouse.io/postscript/jobs/8531822002