# Supervisory Information Technology Specialist (CUSTOMER SUPPORT)

Hiring organization: [U.S. Army Cyber Command](https://career.thegoodapps.co/organizations/u-s-army-cyber-command)

Canonical page: https://career.thegoodapps.co/jobs/786878c8-b2d1-4ff9-8533-898eaf178149

Listed on U.S. Army Cyber Command's own careers site. Applications go to them directly.

- Seniority: Management
- Location: Fort Greely, AK
- Salary: 120348 – 164479 USD per year

## Summary

This DOD Cyber Excepted Service role leads the technical operations and cyberspace support infrastructure at a military installation, overseeing both civilian supervisors and military personnel while serving as the senior civilian technical authority. The position suits someone with advanced IT operations experience in enterprise environments who can manage complex technical teams and provide strategic technical guidance to military stakeholders.

_Our summary, not U.S. Army Cyber Command's wording._

## Skills named

Disaster Recovery, Operating Systems

## Required

- One year of directly applicable advanced IT operations and technical support experience
- Demonstrated expertise resolving complex hardware, software, operating system, and network failures
- Experience coordinating and maintaining desktop and peripheral systems in enterprise or campus area networks
- Technical guidance capability to multi-functional teams or technicians
- Attention to detail competency demonstrated through thorough independent work
- Customer service competency with problem resolution and stakeholder communication
- Oral communication competency conveying complex technical information effectively
- Problem-solving competency developing strategic alternatives for complex technical issues
- Current or former ARCYBER/NETCOM civilian employee status OR veteran's preference eligibility OR other CES employment authority category

Apply on U.S. Army Cyber Command's site: https://www.usajobs.gov/job/889779600