# Consumer Support Specialist - US

Hiring organization: [Runway](https://career.thegoodapps.co/organizations/runway)

Canonical page: https://career.thegoodapps.co/jobs/77deee7a-9fbc-4849-96a3-35bd8f6571c7

Listed on Runway's own careers site. Applications go to them directly.

- Employment type: full time
- Location: New York, NY
- Remote: yes
- Salary: 75000 – 90000 USD per year

## Summary

This role supports users of Runway's AI-powered creative tools through high-volume ticket handling, pattern identification, and community engagement. It suits people who thrive in fast-paced environments, spot systemic issues behind individual support requests, and have a genuine interest in AI and creative technology.

_Our summary, not Runway's wording._

## Skills named

Google Workspace, Notion, Slack, Zendesk

## Required

- 1-3 years in customer support, operations, or technical role
- Strong written communication
- Learn-by-failing mentality with experimental mindset
- Natural curiosity about product functionality and user experience
- High ownership and autonomy in self-directed work
- Data-driven mindset for identifying patterns
- Expertise or interest in creative space and/or AI

## Nice to have

- Experience with AI tools or platforms
- Background in creative industries

Apply on Runway's site: https://jobs.ashbyhq.com/runway-ml/9f6d216d-2f54-4970-84d7-43ab0a2b4852/application