# Forward Deployment Engineer

Hiring organization: [Baidu](https://career.thegoodapps.co/organizations/baidu)

Canonical page: https://career.thegoodapps.co/jobs/76fccdb4-0272-468a-8528-caf0b892a66c

Listed on Baidu's own careers site. Applications go to them directly.

- Seniority: Mid
- Location: Los Angeles, CA

## Summary

A customer-facing technical role bridging enterprise clients and an AI-powered platform, combining hands-on deployment work with long-term relationship management. This suits someone who enjoys direct customer interaction, can translate between technical and business contexts, and finds satisfaction in helping clients succeed rather than in coding itself.

_Our summary, not Baidu's wording._

## Skills named

Amazon Web Services (AWS), ETL, JavaScript, Jira, Microsoft Azure, OAuth, Python, REST APIs, Salesforce, Simple Object Access Protocol (SOAP), Zendesk

## Required

- 3+ years in customer-facing technical role (Customer Success Engineer, Solutions Consultant, Implementation Consultant, Technical Account Manager, or similar)
- Proven track record delivering enterprise software or AI solutions to external clients
- Experience managing multiple projects simultaneously
- Ability to work with both non-technical executives and technical staff
- Familiarity with REST APIs, cloud infrastructure, and databases
- Comfort reading and debugging code and writing simple scripts
- Cloud platform knowledge (AWS, Azure, or GCP)
- Ability to triage technical issues and route appropriately
- Exceptional communication and presentation skills
- Strong empathy and active listening
- Project management and organizational skills
- Problem-solving orientation in ambiguous situations
- Self-starter mindset in fast-paced environments

## Nice to have

- Experience with Customer Success platforms (Gainsight, Totango, Salesforce) or ticketing systems
- Background in startup or hyper-growth environment
- Familiarity with enterprise integration patterns (SFTP, ETL, SOAP, OAuth)
- Hands-on experience with AI or GenAI products
- Understanding of AI/ML concepts (LLMs, agents, RAG)

Apply on Baidu's site: https://job-boards.greenhouse.io/baidu/jobs/8109541