# Scaled Customer Success Manager

Hiring organization: [Pylon](https://career.thegoodapps.co/organizations/pylon)

Canonical page: https://career.thegoodapps.co/jobs/75a3be69-86b5-4bb4-9e05-2df07fc16b22

Listed on Pylon's own careers site. Applications go to them directly.

- Employment type: full time
- Location: San Francisco, CA
- Salary: 140000 – 180000 USD per year

## Summary

This role blends strategic system design with hands-on customer management, suited for someone who wants to architect scalable support processes while staying operationally involved. You'll split time between diagnosing and fixing customer success workflows that serve hundreds of accounts, and directly managing a large portfolio yourself to stay grounded in the real work.

_Our summary, not Pylon's wording._

## Skills named

Slack

## Required

- Based in San Francisco or willing to relocate with enthusiasm for in-person work
- Interact with customers daily over chat and video
- Analyze customer use cases and recommend strategic solutions
- Manage high-volume workload with strong organization and processes
- Curiosity about product nuances and workflow design
- Think in systems to diagnose patterns and prioritize fixes
- Move between detailed work and system-level thinking
- Operate autonomously on projects from idea to completion
- Get things done through people who don't report to you

## Nice to have

- Experience building or analyzing dashboards in modern analytics tools

Apply on Pylon's site: https://jobs.ashbyhq.com/pylon-labs/8c0cc6d0-9acd-4864-a0e3-ac15f2c6845e/application