# Lead Customer Success Manager - CCaaS

Hiring organization: [Sprinklr](https://career.thegoodapps.co/organizations/sprinklr)

Canonical page: https://career.thegoodapps.co/jobs/73e8c344-b09d-4ac1-ae45-6a8aa0fa0c1a

Listed on Sprinklr's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Senior
- Location: United States - Texas - Remote
- Remote: yes
- Salary: 134000 – 223000 USD per year

## Summary

This is a senior customer success leadership role managing strategic relationships with enterprise customers using Sprinklr's customer experience platform. The position suits experienced professionals who excel at program management, can translate complex technology into business value, and thrive in consultative, executive-facing environments.

_Our summary, not Sprinklr's wording._

## Skills named

Artificial Intelligence (AI), Business Analytics, Marketing Automation

## Required

- 6+ years in customer success, technical account management, technology consulting, or solutions development
- Demonstrated experience managing large-scale programs across enterprise customers
- Ability to analyze usage data and KPIs to identify improvement opportunities
- Program management experience overseeing cross-functional teams
- Ability to explain technical concepts in business terms and influence at all organizational levels
- Bachelor's degree or equivalent relevant experience
- Willingness to travel 25-50% and work onsite at customer's Dallas office 3-4 days/week

## Nice to have

- Experience with marketing automation or contact center digital transformation
- Knowledge of emerging technologies and AI solutions
- Project Management Professional certification (PMP, PMI-PMP, LSS)
- Local to Dallas preferred

Apply on Sprinklr's site: https://sprinklr.wd1.myworkdayjobs.com/en-US/careers/job/United-States---Texas---Remote/Lead-Customer-Success-Manager---CCaaS_112864-JOB