# Senior Customer Success Enablement Manager

Hiring organization: [Intercom](https://career.thegoodapps.co/organizations/intercom)

Canonical page: https://career.thegoodapps.co/jobs/73ab70fc-53d1-4a35-ae05-da5be5681bfc

Listed on Intercom's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Senior
- Location: San Francisco, CA
- Salary: 167000 – 199000 USD per year

## Summary

This role leads the design and delivery of training programs that help customer success managers perform better across different customer segments. It suits experienced enablement professionals who can balance hands-on program building with strategic advising to senior leaders.

_Our summary, not Intercom's wording._

## Skills named

Gong, Salesforce

## Required

- 8+ years in Customer Success, Customer Success Enablement, or GTM Enablement with exposure to scaled and high-touch motions
- Experience designing and delivering training programs in-person and virtually
- Ability to influence senior leaders and navigate ambiguity
- Data-driven approach to tracking enablement effectiveness and business outcomes
- Track record of identifying issues, forming recommendations, and driving decisions
- Project management and cross-functional collaboration skills

## Nice to have

- High-growth B2B SaaS company experience
- Familiarity with Salesforce, Gong, and Claude
- Experience working with globally distributed teams
- Comfort in fast-paced and evolving environments

Apply on Intercom's site: https://job-boards.greenhouse.io/intercom/jobs/7973740