# Senior Manager, IT Support

Hiring organization: [Oura](https://career.thegoodapps.co/organizations/oura)

Canonical page: https://career.thegoodapps.co/jobs/7396cba5-a3f7-472d-a85a-4e37ac729e04

Listed on Oura's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Senior
- Location: Remote - United States
- Remote: yes
- Salary: 139400 – 200000 USD per year

## Summary

Lead a globally distributed IT support team through a modern AI-first transformation, managing people and complex ITSM processes while partnering with engineering on automation and identity workflows. This role suits experienced IT support leaders who have progressed from hands-on work into managing teams across multiple time zones and can drive cultural and technical change in a fast-growing health tech company.

_Our summary, not Oura's wording._

## Skills named

Confluence, IT Service Management (ITSM), Jira, Okta, ServiceNow

## Required

- 10+ years in enterprise IT support, service management, or helpdesk leadership
- 3+ years at Senior Manager level managing globally distributed teams
- Deep ITSM platform ownership and operational experience
- ITSM process delivery and continuous improvement discipline including incident, request, and change management
- Experience managing globally distributed IT support teams across US and European time zones
- Familiarity with modern enterprise IAM platforms like Okta
- Exceptional written, verbal, and executive communication skills
- Ability to work across EET, EST, and PST time zones with East Coast or equivalent timezone preference

## Nice to have

- Experience with AI-native or Slack-first ITSM models
- Deliberate structured coaching and people development approach
- Experience with Console or JSM platforms

Apply on Oura's site: https://job-boards.greenhouse.io/oura/jobs/4324826009