# ファンクションコンサルタント（カスタマーサービス/チェンジマネジメント）_管理職_Song

Hiring organization: [Accenture](https://career.thegoodapps.co/organizations/accenture)

Canonical page: https://career.thegoodapps.co/jobs/70a6b4d3-c3de-4a25-851a-327d3a093e22

Listed on Accenture's own careers site. Applications go to them directly.

- Seniority: Senior

## Summary

This management-level role leads customer service and change management transformations across all customer touchpoints and field operations, from strategy through implementation and adoption. It suits experienced consultants who can design end-to-end service business models incorporating AI, data, and field operations optimization.

_Our summary, not Accenture's wording._

## Skills named

Artificial Intelligence (AI), Change Management, Customer Relationship Management (CRM), Dynamics, Generative AI, Internet of Things (IoT), Salesforce, ServiceNow

## Required

- Management experience (project or team leadership)
- One of: strategy/business/technology consulting; organizational change/HR consulting; digital CX/CRM consulting; customer experience/contact center transformation; or field service management (FSM) implementation/vendor experience

Apply on Accenture's site: https://accenture.wd103.myworkdayjobs.com/en-US/AccentureCareers/job/Tokyo/-----Song_R00335893