# Contact Center Operations Specialist

Hiring organization: [Saucony](https://career.thegoodapps.co/organizations/saucony)

Canonical page: https://career.thegoodapps.co/jobs/6fb29a06-0869-4bed-85e5-a17040991d6c

Listed on Saucony's own careers site. Applications go to them directly.

- Location: Rockford, MI

## Summary

This role supports contact center operations by managing technology implementations, analyzing performance data, and partnering with business teams to drive improvements across customer engagement systems. It suits someone with contact center experience who enjoys balancing technical administration with data-driven process optimization.

_Our summary, not Saucony's wording._

## Skills named

Customer Relationship Management, Data Analysis, Microsoft Excel, Order Management Systems, Salesforce

## Required

- Bachelor's degree in related field or equivalent work experience
- Contact center systems experience
- Salesforce experience
- Advanced Microsoft Excel skills
- Ability to interpret data in a customer-centric manner
- Strong analytical and problem-solving skills
- Professional communication skills

Apply on Saucony's site: https://wwwinc.wd1.myworkdayjobs.com/en-US/WWW/job/Rockford-MI/Contact-Center-Operations-Specialist_2026-10303-1