# Senior TPM - Enterprise Systems

Hiring organization: [Intercom](https://career.thegoodapps.co/organizations/intercom)

Canonical page: https://career.thegoodapps.co/jobs/6f5d408a-dccf-4b48-b8ee-7f9c61891398

Listed on Intercom's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Senior
- Location: San Francisco, CA
- Salary: 156000 – 187000 USD per year

## Summary

This Senior Technical Program Manager role leads complex, multi-team programs that build and evolve Fin's Finance, People, and Enterprise Systems infrastructure, from planning through implementation and adoption. It suits someone with deep experience managing end-to-end enterprise system deployments (especially NetSuite and Workday) who can translate ambiguous business needs into sequenced delivery plans, manage stakeholders without formal authority, and protect operations through critical financial cycles.

_Our summary, not Intercom's wording._

## Skills named

NetSuite, Program Management, Project Management, Risk Management, Stakeholder Management, Workday

## Required

- 6+ years managing technical programs and projects end-to-end with enterprise system implementations from initiation through stabilization
- Proven competency in planning, sequencing, resourcing, dependency management, risk management and status reporting
- Experience delivering multiple concurrent workstreams while maintaining scope, timeline and quality control
- Strong stakeholder management and ability to hold teams accountable without formal authority
- Direct experience with NetSuite and Workday systems and their supporting business processes (procure-to-pay, record-to-report, hire-to-retire, quote-to-cash)
- Understanding of Finance business close cycles and how to sequence delivery around month-end and quarter-end demands
- Broad knowledge of enterprise systems architecture, integrations, data flows and SaaS application landscape
- Ability to translate ambiguous or contested problems into concrete plans with named owners and dates
- Excellence in writing requirements and functional specifications that engineers and stakeholders can act on

## Nice to have

- Hands-on NetSuite or Workday administration and configuration experience
- Experience with Zip, Stripe, Snowflake, Salesforce or comparable enterprise platforms
- Background supporting or delivering through monthly close cycles or working alongside FP&A and accounting operations
- Experience delivering programs in audited environments with controls, evidence and formal sign-off
- Grounding in recognized delivery methodologies with judgment to tailor them to program needs
- Experience running programs in fast-moving, AI-first environments where requirements shift mid-flight

Apply on Intercom's site: https://job-boards.greenhouse.io/intercom/jobs/8125867