# Community & Executive Escalations Program Manager

Hiring organization: [Menlo Ventures Portfolio](https://career.thegoodapps.co/organizations/menlo-ventures-portfolio)

Canonical page: https://career.thegoodapps.co/jobs/6f5a25b1-2e77-4876-b981-a7a1af0ec293

Listed on Menlo Ventures Portfolio's own careers site. Applications go to them directly.

- Seniority: Mid
- Location: New York, NY
- Salary: 210000 – 260000 USD per year

## Summary

This is a founding program manager role for a new escalations function at Anthropic, responsible for monitoring social media, triaging high-stakes user issues, coordinating incident response across teams, and improving processes. It suits someone with deep experience running incidents and escalations at consumer or developer platforms who can communicate clearly under pressure and spot patterns across problems.

_Our summary, not Menlo Ventures Portfolio's wording._

## Required

- 6+ years in community operations, trust & safety, escalations, customer support escalations, or related front-line operations role
- Direct hands-on experience running incidents or escalations
- Excellent judgment under pressure
- Sharp written communication skills
- Ability to coordinate across functions and influence without positional authority
- Familiarity with how issues spread across public social platforms
- Pattern-detection mindset
- Comfort with ambiguity and bias toward action
- Bachelor's degree or equivalent combination of education, training, and experience

## Nice to have

- Experience at a consumer or developer platform
- Social listening tooling experience

Apply on Menlo Ventures Portfolio's site: https://job-boards.greenhouse.io/anthropic/jobs/5207565008