# Director of Customer Support

Hiring organization: [Suno](https://career.thegoodapps.co/organizations/suno)

Canonical page: https://career.thegoodapps.co/jobs/6ded365f-4d65-4370-b670-cd0a6749b2cc

Listed on Suno's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Management
- Location: Boston, MA
- Salary: 186000 – 244000 USD per year

## Summary

This role owns the customer support function for an AI music platform, from defining service standards through managing costs and leading a team. It suits experienced support leaders comfortable with data-driven operations, AI-assisted tooling, and the pace of a fast-growing consumer company.

_Our summary, not Suno's wording._

## Required

- 7–9 years of support leadership experience
- Track record building and managing high-performing teams
- Background in consumer technology
- Multi-channel support operations experience (email, chat, in-app)
- Data-driven operating style with rigorous goal tracking
- Support P&L or cost-per-ticket management experience
- Strong process documentation and systematization instincts
- Experience with AI-native or AI-assisted support tooling

## Nice to have

- Hands-on building with LLM-powered support tools (prompt design, workflow automation, agent evaluation)
- Trust & Safety-adjacent support workflow familiarity
- Music industry or music-adjacent platform background
- Experience scaling support through rapid company or product growth
- Tiered support model experience across distinct customer segments (free, paid, enterprise, high-profile creators)
- Billing, fraud, or identity support background
- Community or self-serve support program experience (help centers, forums, FAQs)

Apply on Suno's site: https://jobs.ashbyhq.com/suno/d268f2b0-b8cb-4f1c-9d7a-3700c029180f/application