# Director – End User Services

Hiring organization: [F5](https://career.thegoodapps.co/organizations/f5)

Canonical page: https://career.thegoodapps.co/jobs/6ce6d5ae-dcf1-47fc-a741-46b920889fba

Listed on F5's own careers site. Applications go to them directly.

- Seniority: Director
- Location: Seattle, WA
- Salary: 176000 – 264000 USD per year

## Summary

Lead F5's global end-user services organization across service desk, desktop support, and executive assistance, transforming the function from reactive troubleshooting to AI-driven proactive support. This role suits an experienced IT operations leader comfortable building and managing distributed teams across multiple time zones while partnering with senior executives.

_Our summary, not F5's wording._

## Skills named

Artificial Intelligence (AI), Automation, ServiceNow

## Required

- 10+ years IT operations experience
- 5+ years senior leadership managing global End User Services or Employee Experience teams
- Experience supporting 7,000+ employees across multiple regions (AMER, EMEA, APCJ)
- 24/7 follow-the-sun support model experience
- Leadership across cultures and time zones
- Advanced ServiceNow experience including automation and reporting
- Use operational data and service metrics to drive decisions
- Translate operational insights for executive audiences

## Nice to have

- Bachelor's or Master's degree in Information Systems or equivalent
- Strategic vision for exceptional employee experiences
- Cross-cultural communication and negotiation expertise
- Comfort in fast-paced, globally distributed environments
- Commitment to continuous improvement and operational excellence

Apply on F5's site: https://ffive.wd5.myworkdayjobs.com/en-US/f5jobs/job/Seattle/Director---End-User-Services_RP1037871