# Director, Global Scaled CS

Hiring organization: [Kong Company](https://career.thegoodapps.co/organizations/kong-company)

Canonical page: https://career.thegoodapps.co/jobs/6bcd1936-b57b-407b-a158-d5467a6e0877

Listed on Kong Company's own careers site. Applications go to them directly.

- Seniority: Director
- Location: United States
- Remote: yes
- Salary: 250000 – 300000 USD per year

## Summary

Kong seeks a strategic leader to build a scaled, digital-first customer success operation serving their commercial customer base globally. The role combines team leadership with the design of automated customer journeys, AI-powered support tools, and data-driven retention strategies to serve thousands of customers efficiently while maintaining personalized engagement.

_Our summary, not Kong Company's wording._

## Skills named

Cloud Infrastructure, Microservices

## Required

- 10+ years in Customer Success, Account Management, or Professional Services in SaaS or Infrastructure
- 5+ years leading and scaling high-performing teams in global or remote settings
- Experience building automated customer journeys and using CS platforms for scale
- Data-driven approach to retention strategy and financial forecasting
- Design and execute one-to-many customer success models

## Nice to have

- Experience leading Technical Account Managers or Technical CSM functions
- Familiarity with API management, microservices, or cloud infrastructure

Apply on Kong Company's site: https://jobs.ashbyhq.com/kong/21690b70-385c-49bf-9942-a949b65642fe/application