# Senior Salesforce Administrator - Service Cloud

Hiring organization: [Hims and Hers](https://career.thegoodapps.co/organizations/hims-and-hers)

Canonical page: https://career.thegoodapps.co/jobs/6a925117-c5f6-42f9-b674-5e243b6cbec2

Listed on Hims and Hers's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Senior
- Location: US Remote
- Remote: yes
- Salary: 120000 – 155000 USD per year

## Summary

A Salesforce Administrator role managing a healthcare company's customer support platform, responsible for Service Cloud configuration, case management automation, and mentoring junior admins. Ideal for someone experienced in complex Salesforce implementations who wants to directly impact how support teams serve customers at scale.

_Our summary, not Hims and Hers's wording._

## Skills named

Case Management, Release Management, Salesforce

## Required

- 5–7+ years as a Salesforce Administrator
- Ownership of a Service Cloud implementation for large, complex user base
- Salesforce Certified Platform Administrator certification
- Bachelor's degree
- Hands-on experience with Omni-Channel, Case Management, Entitlements & Milestones, Lightning Knowledge, and Flow Builder
- Demonstrated ability to manage sandbox refreshes, release management, and org governance for complex multi-integration environment
- Strong stakeholder management and ability to translate Support and CX process needs into configuration

## Nice to have

- Salesforce Certified Platform Administrator II (Advanced Administrator)
- Salesforce Certified Platform App Builder
- Salesforce Certified Agentforce Service Consultant
- CTI/telephony integration experience (Salesforce Voice)
- Einstein for Service (bots, case classification, next best action) experience

Apply on Hims and Hers's site: https://jobs.ashbyhq.com/hims-and-hers/2f2e98ac-8ede-4292-a409-73d42e0f2535/application