# Support Specialist, Subscriptions & Billing

Hiring organization: [Cognition AI](https://career.thegoodapps.co/organizations/cognition-ai)

Canonical page: https://career.thegoodapps.co/jobs/68ca4a1c-984f-471c-9363-bdaf7e535266

Listed on Cognition AI's own careers site. Applications go to them directly.

- Location: San Francisco, CA

## Summary

This role supports customers with billing, subscription, and payment issues for an AI software company. It suits people with customer support experience who are detail-oriented, comfortable with billing systems, and want to solve operational problems while working with engineering and finance teams.

_Our summary, not Cognition AI's wording._

## Skills named

Chargebee, Intercom, Stripe, Zendesk

## Required

- 2+ years customer support, billing operations, revenue operations, customer success, or account management experience
- Familiarity with subscription billing platforms like Stripe or Chargebee
- Familiarity with ticketing systems like Zendesk, Pylon, or Intercom
- Excellent written communication skills
- Strong attention to detail with billing-related work
- Ability to manage high volume of concurrent tickets
- Ability to triage ambiguous issues and drive resolution with urgency
- Comfortable working across multiple tools and systems
- Ability to operate in fast-paced environment with evolving processes

## Nice to have

- Experience supporting enterprise customers through invoicing and procurement workflows
- Experience with refunds, credits, failed charges, disputes, proration, and renewals
- Experience writing help center articles, documentation, macros, or runbooks
- Experience identifying recurring issues and improving processes to reduce ticket volume
- Interest in AI and developer tools

Apply on Cognition AI's site: https://jobs.ashbyhq.com/cognition/48e3fa1e-e7b6-4822-b501-0714187c4ebd/application