# Head of Implementation - Client Onboarding and Set-up

Hiring organization: [The Guardian Life Insurance Company of America](https://career.thegoodapps.co/organizations/the-guardian-life-insurance-company-of-america)

Canonical page: https://career.thegoodapps.co/jobs/6871c8f3-5dd2-48c8-a885-0b9c640be1b9

Listed on The Guardian Life Insurance Company of America's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Management
- Location: Bethlehem
- Salary: 110350 – 181285 USD per year

## Summary

Lead the end-to-end implementation and customer onboarding function for Guardian's group benefits business, managing multiple market segments and building high-performing teams to ensure seamless customer experiences from sale through setup. This role requires a seasoned operations leader with deep expertise in complex service environments, customer onboarding, and process improvement to drive both operational excellence and business growth.

_Our summary, not The Guardian Life Insurance Company of America's wording._

## Skills named

Agile, EDI, Lean, Process Improvement, Six Sigma

## Required

- 10+ years leading implementation, operations, customer onboarding, or related functions in group benefits, insurance, financial services, or similarly complex service environment
- Demonstrated success leading large multi-level operational organizations through managers and team leaders
- Proven experience building and executing strategic plans that drive customer, operational, and financial outcomes
- Strong operational and technical background with analytical and problem-solving capabilities
- Experience leading process improvement and operational excellence initiatives
- Strong understanding of EDI, data exchange solutions, implementation processes, and customer onboarding practices
- Exceptional communication and influence skills to partner across matrixed organizations
- Experience managing budgets, workforce planning, and organizational performance
- Experience leading implementation functions supporting multiple customer segments and distribution models
- Knowledge of group benefits administration, enrollment, eligibility, billing, and customer onboarding processes

## Nice to have

- Experience leveraging automation, AI, workflow technologies, and digital solutions to improve customer experiences and operational efficiency
- Lean, Six Sigma, Agile, or other continuous improvement methodology experience
- Proven success driving customer-centric transformation while maintaining operational performance and service excellence
- Bachelor's degree in Business, Operations Management, Healthcare Administration, Finance, or related field; advanced degree preferred

Apply on The Guardian Life Insurance Company of America's site: https://guardianlife.wd5.myworkdayjobs.com/en-US/Guardian-Life-Careers/job/Bethlehem/Head-of-Implementation_R000109811