# Sr. Customer Success Manager

Hiring organization: [Instructure](https://career.thegoodapps.co/organizations/instructure)

Canonical page: https://career.thegoodapps.co/jobs/6783f36c-0abf-4850-9715-02b1727f6ddf

Listed on Instructure's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Senior
- Location: US-REMOTE
- Remote: yes
- Salary: 80000 – 90000 USD per year

## Summary

This is a strategic customer success role at an EdTech company where you'll manage high-value university accounts, drive product adoption, and act as a trusted advisor. It suits experienced SaaS professionals comfortable with executive relationships and who want to blend strategic planning with hands-on account management.

_Our summary, not Instructure's wording._

## Skills named

ChatGPT, Jira, Salesforce, Tableau

## Required

- Bachelor's degree in Business, Education, Technology or related field
- 5+ years progressive Customer Success, Account Management or Sales experience in SaaS
- Proven track record managing $3M+ annual book of business
- Executive presence and ability to influence senior leadership
- Proficiency with Salesforce, Gainsight, JIRA, Tableau and MS Office Suite
- Ability to travel 10-15% for customer engagements and events

## Nice to have

- EdTech industry experience
- Experience with generative AI tools for customer communication and account management
- Experience analyzing churn data and optimizing workflows with AI

Apply on Instructure's site: https://jobs.ashbyhq.com/instructure/7947f857-080e-4a65-a93c-7fb4c8f2cfc6/application