# Incident Response Manager - Product & Engineering

Hiring organization: [Menlo Ventures Portfolio](https://career.thegoodapps.co/organizations/menlo-ventures-portfolio)

Canonical page: https://career.thegoodapps.co/jobs/64f00138-0e43-48de-a592-e113da5cddc4

Listed on Menlo Ventures Portfolio's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Senior
- Location: New York, NY
- Remote: yes
- Salary: 290000 – 365000 USD per year

## Summary

Anthropic seeks an operational leader to build and run their incident response program from the ground up, serving as incident commander during product and infrastructure crises and coordinating across technical and non-technical teams. This role suits someone with deep incident management experience who thrives creating structure in chaotic, high-stakes situations rather than following established playbooks.

_Our summary, not Menlo Ventures Portfolio's wording._

## Skills named

Cloud Infrastructure, Incident Management

## Required

- 5+ years incident management experience with technical product or infrastructure incidents
- Built or significantly shaped an incident response program
- Operate independently under pressure without waiting for direction
- Cross-functional collaboration with engineering, security, legal, and leadership
- Blameless, learning-oriented approach to incident reviews
- Technical depth across cloud infrastructure and monitoring
- Clear communication under pressure

## Nice to have

- Experience at high-growth startups or environments requiring structure creation
- Analytical mindset using incident metrics and data to drive improvements
- Comfort with unprecedented situations where processes are still being defined

Apply on Menlo Ventures Portfolio's site: https://job-boards.greenhouse.io/anthropic/jobs/5205495008