# Support Agent I

Hiring organization: [Renaissance Learning](https://career.thegoodapps.co/organizations/renaissance-learning)

Canonical page: https://career.thegoodapps.co/jobs/62a1d578-780a-4e58-81c8-bede789d8afd

Listed on Renaissance Learning's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Junior
- Location: Remote - US
- Remote: yes
- Salary: 34900 – 40200 USD per year

## Summary

Renaissance is hiring a first-level support agent to handle customer issues across phone, email, and chat for their education technology products. This role suits someone who enjoys solving technical problems methodically, communicating clearly with non-technical users, and working in a structured support environment with defined processes.

_Our summary, not Renaissance Learning's wording._

## Skills named

Jira, Microsoft Office, Power BI, Salesforce, SQL

## Required

- Customer service across phone, email, and chat
- Troubleshoot technical issues (login, browser compatibility, connectivity)
- Document interactions in ticketing systems
- Translate technical concepts for non-technical audiences
- Meet response time and resolution SLA targets
- Authorized to work in the United States

## Nice to have

- Microsoft Office proficiency
- Education technology background
- Education sector experience
- Salesforce CRM experience
- JIRA ticketing system experience
- SaaS customer support experience
- Call center or high-volume support background

Apply on Renaissance Learning's site: https://job-boards.greenhouse.io/renaissancelearning-nam/jobs/5253983008