# Manager, Customer Success - Beneficial Deployments

Hiring organization: [Menlo Ventures Portfolio](https://career.thegoodapps.co/organizations/menlo-ventures-portfolio)

Canonical page: https://career.thegoodapps.co/jobs/61fbaa3b-cf8b-4c4f-b9de-6dad6c3c2a43

Listed on Menlo Ventures Portfolio's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Manager
- Location: New York, NY
- Salary: 265000 – 320000 USD per year

## Summary

This role leads a customer success team focused on helping nonprofit and mission-driven organizations adopt and realize value from Anthropic's AI products. You'll manage 4-8 CSMs while directly owning strategic accounts, building scalable processes, and serving as a thought leader in nonprofit AI adoption.

_Our summary, not Menlo Ventures Portfolio's wording._

## Skills named

SaaS

## Required

- 7+ years in customer success, account management, or customer-facing roles
- 3+ years front-line management experience
- Experience with nonprofit operations and constraints
- Proven track record building customer success teams
- Technical fluency with AI/ML products
- Executive presence with C-level stakeholders
- Ability to manage and develop CS teams
- Experience with consumption-based and seat-based business models
- Bachelor's degree or equivalent experience

## Nice to have

- Nonprofit sector experience
- Experience with systems integrator and implementation partner models
- Track record of building CS processes and playbooks
- Passion for responsible AI development

Apply on Menlo Ventures Portfolio's site: https://job-boards.greenhouse.io/anthropic/jobs/5383204008