# Director, Enterprise Operations

Hiring organization: [Mastercard](https://career.thegoodapps.co/organizations/mastercard)

Canonical page: https://career.thegoodapps.co/jobs/61db00aa-3822-4fff-bd77-b7e2d9415f75

Listed on Mastercard's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Director
- Location: O Fallon, MO
- Salary: 152000 – 258000 USD per year

## Summary

Director leading global enterprise operations and workplace technology support across multiple regions, managing large hybrid teams and driving digital transformation of IT service delivery. Ideal for an operations leader with experience scaling support organizations and implementing modern workplace solutions at an international company.

_Our summary, not Mastercard's wording._

## Skills named

Automation, Futures Exchange, IT Service Management (ITSM), Microsoft 365, Microsoft OneDrive, Microsoft SharePoint

## Required

- Lead and develop global teams of 16+ managers and ~200 contingent workers
- Direct large geographically dispersed hybrid teams across North America, CALA, and Europe
- Define global support strategy for Desktop, Field Support, and TechBar services
- Drive enterprise modernization through automation and digital-first support
- Establish and govern KPIs, SLAs, CSAT, and experience-based outcomes
- Provide executive-level reporting and risk management
- Oversee enterprise Microsoft 365 platforms and enterprise asset/mobility programs
- Manage vendor, financial, and stakeholder partnerships

Apply on Mastercard's site: https://mastercard.wd1.myworkdayjobs.com/en-US/CorporateCareers/job/OFallon-Missouri/Director--Enterprise-Operations_R-277537