# Technical Support Engineer (Network)

Hiring organization: [F5](https://career.thegoodapps.co/organizations/f5)

Canonical page: https://career.thegoodapps.co/jobs/612856eb-9248-4452-bdf6-be8846437edd

Listed on F5's own careers site. Applications go to them directly.


## Summary

This is a Level 2 technical support role focused on troubleshooting F5 networking products for enterprise customers across Europe, the Middle East, and Africa. It suits someone with hands-on network infrastructure experience who enjoys solving complex technical problems and communicating with customers across different technical backgrounds.

_Our summary, not F5's wording._

## Skills named

Amazon Web Services (AWS), Ansible, Bash (Scripting), Distributed Denial-Of-Service (DDoS), DNS, Docker, Git, Google Cloud, HTTP, JavaScript, Kubernetes, Linux, Microsoft Azure, Network Security, Nginx, Python, SSL/TLS, TCP/IP, Unix, VPN Clients, Web Application Security, Wireshark

## Required

- Level 2 support experience with enterprise customers in production environments
- Hands-on experience with LAN/WAN operations including DNS, OpenSSL, and cryptography
- UNIX or Linux system knowledge (e.g., Redhat)
- VMware or equivalent hypervisor experience
- Understanding of TCP/IP protocols and OSI model
- Ability to use Wireshark for packet capture analysis
- Detailed knowledge of DNS and HTTP protocols
- Understanding of SSL/TLS handshakes
- Network security experience including Web Application Security, AAA, VPN, DDoS, and firewalls
- Fluent English including technical terminology
- Ability to communicate technical concepts to customers with varying expertise
- Strong analytical problem-solving skills

## Nice to have

- Experience or willingness to develop expertise in public or private cloud platforms (AWS, Microsoft, Google)
- NGINX experience
- Programming or scripting skills (JavaScript, Python, BASH, PERL, Node.JS)
- Container technologies (Docker, OpenStack)
- Container orchestration (Kubernetes)
- Automation tools (Ansible, Git)
- Fluency in languages other than English
- Prior experience with F5 technologies

Apply on F5's site: https://ffive.wd5.myworkdayjobs.com/en-US/f5jobs/job/Addlestone/Technical-Support-Engineer--Network-_RP1033119