# Sr Contact Center Product Owner

Hiring organization: [Norwegian Cruise Line](https://career.thegoodapps.co/organizations/norwegian-cruise-line)

Canonical page: https://career.thegoodapps.co/jobs/60e0a14a-30ad-4fc8-b8ad-38355021e287

Listed on Norwegian Cruise Line's own careers site. Applications go to them directly.

- Seniority: Senior
- Location: Miami, FL

## Summary

This senior product owner role focuses on designing and delivering complex contact center capabilities, particularly within CRM systems like Salesforce. The position suits experienced professionals who can bridge business and technical teams to drive product strategy and implementation across customer service platforms.

_Our summary, not Norwegian Cruise Line's wording._

## Skills named

Customer Relationship Management (CRM), Data Modeling, Genesys Cloud, Salesforce, Solution Design

## Required

- 6+ years in CRM, customer experience technology, or contact center environments
- Hands-on experience with CRM platforms, preferably Salesforce
- Experience designing complex workflows, integrations, and automation solutions
- Cross-functional team collaboration experience
- Understanding of CCaaS platforms such as Genesys
- Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field

## Nice to have

- Salesforce certifications (Administrator, Platform App Builder, Advanced Admin)
- Experience with AI-driven capabilities like automation, chatbots, agent assist, or analytics
- Mentoring or leadership experience with junior team members

Apply on Norwegian Cruise Line's site: https://nclh.wd108.myworkdayjobs.com/en-US/NCL_Shoreside_Careers/job/Miami-Florida/Sr-Contact-Center-Product-Owner_JR02135