# Startup Program & Experience Lead

Hiring organization: [Notion](https://career.thegoodapps.co/organizations/notion)

Canonical page: https://career.thegoodapps.co/jobs/609ab98b-257e-42e6-b3d7-785f3f07001f

Listed on Notion's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Mid
- Location: San Francisco, CA
- Remote: yes
- Salary: 140000 – 205000 USD per year

## Summary

This role leads the onboarding and engagement experience for Notion's startup customers, combining program management with lifecycle strategy to help early-stage teams activate and adopt the platform. The position suits someone who enjoys building scalable systems and operational processes while staying grounded in customer needs and cross-functional collaboration.

_Our summary, not Notion's wording._

## Skills named

Customer Journey Mapping, Data Analysis, Project Management

## Required

- Experience in program management, customer experience, customer success, growth, operations or startup-focused roles
- Strong organizational and project management skills
- Ability to manage multiple initiatives in fast-moving environments
- Customer empathy and operational mindset
- Cross-functional collaboration across Product, Marketing, Partnerships and Customer Success
- Data-oriented mindset to identify patterns and improvement opportunities
- Strong written and verbal communication skills

## Nice to have

- Experience working with startups or startup ecosystems
- Experience with onboarding, lifecycle or customer engagement programs
- Familiarity with product-led growth environments
- Experience building scalable operational processes or customer programs
- Passion for AI, productivity tools and the future of work

Apply on Notion's site: https://jobs.ashbyhq.com/notion/c35370d3-ac9c-4ad7-947b-77ad6e9e176c/application