# Lead Managed Services Consultant

Hiring organization: [Sprinklr](https://career.thegoodapps.co/organizations/sprinklr)

Canonical page: https://career.thegoodapps.co/jobs/5f6e6125-f8ae-4c40-b5ed-28ad30d7c721

Listed on Sprinklr's own careers site. Applications go to them directly.

- Seniority: Lead / Staff / Principal

## Summary

Lead managed services delivery for an enterprise SaaS customer experience platform, driving platform strategy, governance, adoption, and continuous improvement while serving as a trusted advisor to C-suite and technical stakeholders. This role suits experienced consultants who combine strategic thinking with operational excellence and enjoy mentoring teams through complex, multi-year customer transformations.

_Our summary, not Sprinklr's wording._

## Skills named

CSS, HTML, JavaScript, REST APIs, Single Sign-On (SSO)

## Required

- 8-12 years in Managed Services, SaaS Consulting, Digital Experience Platforms, Customer Engagement Solutions, or Enterprise Software implementations
- Proven experience managing enterprise SaaS platforms and customer-facing managed services engagements
- Strong consulting experience with solution design, customer advisory services, governance reviews, and stakeholder management
- Expertise in platform governance, operational excellence, adoption strategies, user management, workflows, and business process optimization
- Understanding of user experience principles, digital engagement strategies, information architecture, and customer journey optimization
- Working knowledge of web technologies including HTML, CSS, JavaScript, and responsive design principles
- Understanding of REST APIs, integrations, authentication models, SSO, webhooks, and enterprise system connectivity
- Experience facilitating workshops, executive reviews, solution discussions, and strategic planning sessions
- Excellent analytical, problem-solving, communication, and customer management skills
- Experience leading distributed delivery teams and managing multiple customer engagements simultaneously

## Nice to have

- Experience with customer support communities, brand advocacy programs, knowledge communities, or peer-to-peer support ecosystems
- Exposure to SEO, search optimization, content strategy, and digital engagement best practices
- Understanding of CRM platforms, customer support ecosystems, and customer experience technologies
- Experience managing globally distributed communities and enterprise-scale engagement programs
- Program management and service delivery leadership experience within managed services organizations
- Experience with customer communities and digital engagement platforms

Apply on Sprinklr's site: https://sprinklr.wd1.myworkdayjobs.com/en-US/careers/job/India---Haryana---Gurgaon/Lead-Managed-Services-Consultant_113416-JOB